The programme, which involved working closely with leading UK consultancy PiP Associates, was carried out at our manufacturing plant in Suffolk. The intensive programme took two days to complete and is aimed at ensuring continual improvements to our vital customer service procedures.

A number of employees took part in the training course as the company looks to keep improving customer responsiveness, building on our already excellent customer service reputation.

According to Jonathan Powell, Sales Director at Spectra, the programme has proved invaluable in maintaining and developing a greater focus on customer needs. He commented,

“We are very proud of our customer service record, which is why it is extremely important for us to maintain. We like to think the systems we have in place for looking after our customers has always been excellent. However, that’s not to say we shouldn’t strive for continual improvement. The training we received was aimed at ensuring we continue the high standards we have set ourselves, it will help Spectra sustain a competitive edge”.

PiP Associates came highly recommended on the back of consultancy work carried out for a number of blue chip clients such as TNT, Unilever, Kellogg’s, Hitachi and Lloyds TSB. For nearly 15 years, the consultancy firm has helped their clients identify areas for improvement, delivering training and development solutions to ensure continuous progress in performance and results.

Jonathan went on to say,

“We have scrutinised our systems to ensure our customers benefit from the best possible service. From that initial enquiry through to final delivery, the customer journey experience is paramount for us in maintaining lasting relationships, which in turn drive repeat business. The training we have invested in is aimed at continuing that objective”.

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